Frequently Asked Questions

1   I am not sure which course is suitable. Can you advise?

2   I wish to arrange a class for my company staff. Can you arrange a private course run for us?

3   Where do I view the course schedules?

4   How do I find out more about Adepco Consultants and its trainers?

5   What is the Assessment Only Pathway?

6   I wish to speak to someone at Adepco.

1   What is the registration process?

2   How do I register for a course?

3   Can I reserve a seat first? I am not sure if I am available.

4   Are there any pre-requisites for the courses?

5   I am a corporate HR. How do I register for many staff easily?

6   Can I ask you to register the course on my behalf?

7   Can I register for the course on the day the course starts?

8   Can I be in the reserve list if the class is full?

9   What should I bring for the course?

1   How does the grant/ SSG funding work?

2   What is the Funding Eligibility Criteria (SSG Funding/Subsidy) for Company-sponsored?

3   How do I use SkillsFuture Credit (SFC) for individual learner?

4   What is the mode of payment for course fees?

5   When is payment due? What if my payment is late?

6   What if the invoice is incorrect?

1   I do not have Singpass or a mobile phone. Can I come for the course?

2   What will happen if I miss part of the course?

3   I am a corporate. Can I download the attendance list?

1   How is assessment conducted?

2   Is the assessment compulsory?

3   What certificate will I receive?

4   How do I download the WSQ OpenCert certificate from SkillsFuture portal?

5   How can I verify the authenticity of the WSQ OpenCert certificate?

6   What if I fail the assessment and how can I appeal?

1   What happens if the course I enrolled in is cancelled/ postponed?

2   How does Adepco handle no-show/ absentee?

3   How does Adepco handle withdrawal of learner?

1   How do I provide feedback and/or complain?