Customer Management-Provide Quality Services (AOP)-Level 1

TGS-2021002754

What's In It For Me

This course is for cleaning stewards to demonstrate they possess the necessary skills and knowledge to interact with clients and customers with quality service and professionalism, during their course of work.

Course Overview

Customer Management-Provide Quality Services (AOP)-Level 1 is a CORE module required for every cleaning staff complying with the Progressive Wage Model. The Skill Code is EVS-CFC-1005-1.1.


Mode of Assessment

Role play, oral questioning


Who Should Attend

It is applicable to PWM Job Level - General Cleaner / Indoor Cleaner / Outdoor Cleaner / Healthcare Cleaner / Restroom Cleaner / Table-Top Cleaner / Dishwasher / Refuse Collector.


Course Duration

1 hour of assessment


Course Outline

The Customer Management-Provide Quality Services (AOP)-Level 1 will assess the learner in the following areas.

  1. projection of positive image
  2. maintaining good customer relationships
  3. good service delivery



Certification Obtained and Conferred by

Successful learner will receive a WSQ Statement of Attainment for Customer Management-Provide Quality Services (AOP)-Level 1 with Skill Code EVS-CFC-1005-1.1.


Pre-requisites
  1. Minimum 3 months experience in the environmental cleaning industry. Companies must ensure that participants have at least 3 months working experience. A company letter of declaration must be submitted for participants who have less than the required experience.
  2. Have undergone job orientation to learn about work roles, responsibilities, limitations, and basic cleaning of hard floor
  3. Be able to read, listen and speak English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 1 so as to understand the training.
  4. Possess numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 1.
  5. Courseware is provided. Please bring along pen.
  6. Smartphone to scan SingPass QR code for attendance is required.



Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $125.00 $136.25
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
SkillsFuture >=40 years old $37.50 $48.75
SkillsFuture >=21 years old $62.50 $73.75
Corporate Pricing (Fee payable to Training Provider)
SME Before GST With GST (9%)
SkillsFuture >=21 years old $37.50 $48.75


Funding Information

  1. Up to 70% Course Fee Funding by SSG for Singaporeans and PRs only and this is applied by us upon enrolment.
  2. For company-sponsored trainees, the trainee must have a employer-employee relationship & CPF contribution. 
  3. Trainees are funded only once for each module and only upon successful completion of the module.
  4. You pay us the Nett Course Fee after funding, by the due date.
  5. If these conditions are not met, or for any reason SSG rejects or reduces the training grant, the individual trainee or sponsoring company of the trainee will have to reimburse the shortfall to us.
  6. For Training courses, employers can submit claims for Absentee Payroll, at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year. Funding is eligible for Singaporeans, Permanent Residents of Singapore and Long Term Visit Pass Plus (LTVP+) holders only.
  7. Please note there is no Absentee Payroll for Assessment-Only Pathway (AOP) because there is no training conducted.
  8. This course - Customer Management-Provide Quality Services (AOP)-Level 1 is approved for SSG funding.


Payment Information

  1. Individuals must make payment by cash, or utilise their SkillsFuture Credit, before the commencement of the course. 
  2. Corporate clients has 30-day credit term to make payment. Cheque payment to be made to Adepco Consultants Pte Ltd. The individuals who are sponsored by their company will not be allowed to use their SkillsFuture Credit for payment of course fees.


Enrolment Information

  1. Upon registration, a confirmation of enrolment will be sent. 
  2. LOA can be issued by us upon successful completion of course.
  3. SOA will be issued by SSG to the learner. We will send the SOA upon receipt of full payment of course fee.  


Withdrawal, Cancellation, No-show & Refund

  1. Please refer to https://adepco.trainingsystemsg.com/faq for more details.
Please note that prices are subject to change.
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