This course is for cleaning staff to develop the necessary skills and knowledge to interact with clients and customers with quality service and professionalism, during their course of work. Learners will know how to provide quality services through projection of positive image, maintaining good customer relationships and good service delivery.
Course Overview
Customer Management-Provide Quality Services-Level 1 is a CORE module required for every cleaning staff complying with the Progressive Wage Model. The Skill Code is EVS-CFC-1005-1.1.
Mode of Assessment
Oral questioning, role play
Who Should Attend
It is applicable to PWM Job Level - General Cleaner / Indoor Cleaner / Outdoor Cleaner / Healthcare Cleaner / Restroom Cleaner / Table-Top Cleaner / Dishwasher / Refuse Collector.
Course Duration
2 days consisting of 14 hours of training and 1 hour of assessment
Course Outline
After completing the Customer Management-Provide Quality Services-Level 1 training, the learner will possess the knowledge and skills in the following areas.
Personal grooming
Proper hygiene standards
Project of positive image
Maintaining good interpersonal relationships with customers
Proper way of communicating with customers
Identifying triggers of service challenges
Handling service challengers
Responding to customers’ needs
Appropriate attitude when delivering customer service
Certification Obtained and Conferred by
Successful learner will receive a WSQ Statement of Attainment for Customer Management-Provide Quality Services-Level 1 with Skill Code EVS-CFC-1005-1.1.
Pre-requisites
Be new entrants to the cleaning industry or existing cleaners who have not taken this course before.
Have undergone job orientation to learn about work roles, responsibilities, limitations, workplace safety and health practices.
Be able to read, listen and speak English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 1 so as to understand the training.
Possess numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 1.
Courseware is provided. Please bring along pen.
Smartphone to scan SingPass QR code for attendance is required,
Course Pre-Requisites
Price
Course Fee Payable
Original Fee
Before GST
With GST (9%)
Course Fee
$300.00
$327.00
Individual Pricing (Fee payable to Training Provider)
Before GST
With GST (9%)
SkillsFuture >=40 years old
$90.00
$117.00
SkillsFuture >=21 years old
$150.00
$177.00
Corporate Pricing (Fee payable to Training Provider)
SME
Before GST
With GST (9%)
SkillsFuture >=21 years old
$90.00
$117.00
Funding Information
Up to 70% Course Fee Funding by SSG for Singaporeans and PRs only and this is applied by us upon enrolment.
For company-sponsored trainees, the trainee must have a employer-employee relationship & CPF contribution.
Trainees are funded only once for each module and only upon successful completion of the module.
You pay us the Nett Course Fee after funding, by the due date.
If these conditions are not met, or for any reason SSG rejects or reduces the training grant, the individual trainee or sponsoring company of the trainee will have to reimburse the shortfall to us.
For Training courses, employers can submit claims for Absentee Payroll, at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year. Funding is eligible for Singaporeans, Permanent Residents of Singapore and Long Term Visit Pass Plus (LTVP+) holders only.
Please note there is no Absentee Payroll for Assessment-Only Pathway (AOP) because there is no training conducted.
This course - Customer Management-Provide Quality Services-Level 1 is approved for SSG funding and Absentee Payroll.
Payment Information
Individuals must make payment by cash, or utilise their SkillsFuture Credit, before the commencement of the course.
Corporate clients has 30-day credit term to make payment. Cheque payment to be made to Adepco Consultants Pte Ltd. The individuals who are sponsored by their company will not be allowed to use their SkillsFuture Credit for payment of course fees.
Enrolment Information
Upon registration, a confirmation of enrolment will be sent.
LOA can be issued by us upon successful completion of course.
SOA will be issued by SSG to the learner. We will send the SOA upon receipt of full payment of course fee.
Withdrawal, Cancellation, No-show & Refund
Please refer to https://adepco.trainingsystemsg.com/faq for more details.