Interpreting and Measuring Outcomes in Outcome-Based Cleaning Contracts (EVS-CFC-3004-1.1)

TGS-2025061197

Course Overview

This course helps cleaning supervisors, operations executives, operations managers, business development staff and management of cleaning service providers to understand and manage Outcome-Based Contracts (OBC) for environmental services. Learners will learn how to read contract specifications, identify expected cleaning outcomes, and measure performance using guidelines, specification checklists, and scorecards.


The course also introduces key tender components, performance checklists and Singapore Standards such as SS 694:2023, helping learners interpret what service buyers expect under outcome-based terms. Practical and contextualised for the Environmental Services sector, this training enables learners to collaborate effectively with internal teams and service buyers to maintain contract performance.


Mode of Assessment

Written exam

Oral questioning


Who Should Attend

This is a level 3 course for supervisors, operation executives or operation managers with experience in the Environmental Services industry. such as facilities management, cleaning, waste management, airport management and food establishments. It is also suitable for business development staff and management who participate in OBC tenders.


Course Duration

2 days consisting of 14.5 hours of training and 1.67 hours of assessment.


Course Outline

Upon completion of this course, the participant will know how to:


  1. Understand the purpose of outcome-based cleaning contracts and how they differ from traditional contracts
  2. Identify key components in cleaning contract specifications, including deliverables and service standards
  3. Interpret expected outcomes and KPIs stated in outcome-based tenders
  4. Use scorecards, checklists, and other tools to monitor and measure cleaning performance
  5. Evaluate team readiness and suggest improvements to meet performance expectations
  6. Generate performance reports and support review meetings with stakeholders

Certification Obtained and Conferred by

Successful learner will receive a WSQ Statement of Attainment for Interpreting and Measuring Outcomes in Outcome-Based Cleaning Contracts-Level 3 course with Skill Code EVS-CFC-3004-1.1.


Course Objectives

Upon completion of this course, you will be able to:


  1. Identify key components in cleaning contract specifications, including deliverables and service standards
  2. Interpret expected outcomes and KPIs stated in outcome-based tenders
  3. Use scorecards, checklists, and other tools to monitor and measure cleaning performance
  4. Evaluate team readiness and suggest improvements to meet performance expectations
  5. Generate performance reports and support review meetings with stakeholders

Pre-requisitess
  1. Have interest or are already working in industries related to environmental services, such as facilities management, landscaping, construction, engineering or security.
  2. Wish to understand how OBC works in environmental services - cleaning sector.
  3. Have undergone job orientation to learn about work roles, responsibilities, limitations, workplace safety and health practices.
  4. Be able to read, listen and speak English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 3.
  5. Possess numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 3.
  6. Courseware is provided. Please bring along pen.
  7. Smartphone to scan SingPass QR code for attendance is required.

Funding Information


Funding Information

  1. Up to 70% Course Fee Funding by SSG for Singaporeans and PRs only and this is applied by us upon enrolment.
  2. For company-sponsored trainees, the trainee must have a employer-employee relationship & CPF contribution. 
  3. Trainees are funded only once for each module and only upon successful completion of the module.
  4. You pay us the Nett Course Fee after funding, by the due date.
  5. If these conditions are not met, or for any reason SSG rejects or reduces the training grant, the individual trainee or sponsoring company of the trainee will have to reimburse the shortfall to us.
  6. For Training courses, employers can submit claims for Absentee Payroll, at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year. Funding is eligible for Singaporeans, Permanent Residents of Singapore and Long Term Visit Pass Plus (LTVP+) holders only.
  7. Please note there is no Absentee Payroll for Assessment-Only Pathway (AOP) because there is no training conducted.


Payment Information

  1. Individuals must make payment by cash, or utilise their SkillsFuture Credit, before the commencement of the course. 
  2. Corporate clients has 30-day credit term to make payment. Cheque payment to be made to Adepco Consultants Pte Ltd. The individuals who are sponsored by their company will not be allowed to use their SkillsFuture Credit for payment of course fees.


Post Course Funding Support

For Individuals

  1. Eligible NTUC Union members may apply for Union Training Assistance Programme (UTAP) funding support after successful completion of the course. Approval and reimbursement are subject to NTUC terms and conditions.
  2. WSS-eligible trainees may receive Training Commitment Award.


For company-sponsored trainees 

  1. Employers may submit claims for SkillsFuture Enterprise Credit (SFEC), subject to eligibility and prevailing government requirements.
  2. Absentee Payroll (AP) claims are to be submitted by the sponsoring company after course completion and are subject to SkillsFuture Singapore terms and funding conditions.


All post course funding support are subject to approval by the respective agencies and not administered by Adepco Consultants Pte Ltd.

Trainees and companies are responsible for ensuring that all eligibility criteria, supporting documents and claim submission deadlines are met.

Adepco Consultants Pte Ltd will not be responsible for any rejected, reduced or delayed claims by external agencies.


Enrolment & Certificate

  1. Upon registration, a confirmation of enrolment will be sent. 
  2. LOA can be issued by us upon successful completion of course.
  3. SOA/ OpenCert will be issued by SSG to the learner. You may request us to provide the SOA upon receipt of full payment of course fee.  


Withdrawal, Cancellation, No-show & Refund

  1. Please refer to https://adepco.trainingsystemsg.com/faq for more details.


Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $650.00 $708.50
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
SkillsFuture >=21 years old $325.00 $383.50
SkillsFuture >=40 years old $195.00 $253.50
Corporate Pricing (Fee payable to Training Provider)
Non-SME Before GST With GST (9%)
SkillsFuture >=21 years old $325.00 $383.50
SkillsFuture >=40 years old $195.00 $253.50
SME Before GST With GST (9%)
SkillsFuture >=21 years old $195.00 $253.50

Please note that prices are subjected to change.
Next Available Schedules
Available Seats:
Course Name:
Category:
Mode of Delivery:
Trainer:
Venue:
Language:
Session Dates:

Registration Date:
From To