PWM-Cleaning: Customer Management - Supervise Service Operations (EVS-CFC-3005-1.1)
TGS-2024042505
Course Overview
This Customer Management - Supervise Service Operations-Level 3 course aims to equip cleaning supervisors with the necessary knowledge and skills required to manage and supervise service operations during work. It is also a mandatory course for new cleaning license applicants. The TSC Skill Code is EVS-CFC-3005-1.1 and its Equivalent WSQ Competency Code is CLG-SS-301C-1.
客户管理 – 服务运营监督三级课程 旨在为清洁主管提供必要的知识与技能，以便在工作中管理和监督服务运营。该课程同时也是新申请清洁执照者的必修课程。其技能代码为 EVS-CFC-3005-1.1，对应的 WSQ 能力代码 为 CLG-SS-301C-1。
Mode of Assessment
Case study (written test)
Role play
Oral questioning
Who Should Attend
This is a level 3 course for multi-skilled workers, team leaders, supervisors, operation executives or operation managers with experience in the Environmental Services industry. such as facilities management, cleaning, waste management, airport management and food establishments. It is applicable to PWM Job Level - Supervisor.
Course Duration
2 days consisting of 14 hours of training and 1.25 hour of assessment.
Course Outline
At the end of the course, the learner will be able to:
- Fulfil requirements of internal & external customers
- Ensure quality service delivery
- Monitor, evaluate and review customer service
Certification Obtained and Conferred by
Successful learner will receive a WSQ Statement of Attainment for Customer Management - Supervise Service Operations-Level 3 course with Skill Code EVS-CFC-3005-1.1.
Course Objectives
Upon completion of this course, you will be able to:
1. Fulfil requirements Of Internal & External Customers
2. Ensure Quality Service Delivery
3. Monitor, evaluate and review customer service
Pre-requisites
- Have interest or are already working in industries related to environmental services, such as facilities management, landscaping, construction, engineering or security.
- Be new entrants to the industry or existing operators who have not taken this course before.
- Have undergone job orientation to learn about work roles, responsibilities, limitations, workplace safety and health practices.
- Be able to read, listen and speak English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 3.
- Possess numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 3.
- Courseware is provided. Please bring along pen.
- Smartphone to scan SingPass QR code for attendance is required.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $400.00 | $436.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SkillsFuture >=21 years old | $200.00 | $236.00 |
| SkillsFuture >=40 years old | $120.00 | $156.00 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| SkillsFuture >=21 years old | $120.00 | $156.00 |
Funding Information
- Up to 70% Course Fee Funding by SSG for Singaporeans and PRs only and this is applied by us upon enrolment.
- For company-sponsored trainees, the trainee must have a employer-employee relationship & CPF contribution.
- Trainees are funded only once for each module and only upon successful completion of the module.
- You pay us the Nett Course Fee after funding, by the due date.
- If these conditions are not met, or for any reason SSG rejects or reduces the training grant, the individual trainee or sponsoring company of the trainee will have to reimburse the shortfall to us.
- For Training courses, employers can submit claims for Absentee Payroll, at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year. Funding is eligible for Singaporeans, Permanent Residents of Singapore and Long Term Visit Pass Plus (LTVP+) holders only.
- Please note there is no Absentee Payroll for Assessment-Only Pathway (AOP) because there is no training conducted.
Payment Information
- Individuals must make payment by cash, or utilise their SkillsFuture Credit, before the commencement of the course.
- Corporate clients has 30-day credit term to make payment. Cheque payment to be made to Adepco Consultants Pte Ltd. The individuals who are sponsored by their company will not be allowed to use their SkillsFuture Credit for payment of course fees.
Post Course Funding Support
For Individuals
- Eligible NTUC Union members may apply for Union Training Assistance Programme (UTAP) funding support after successful completion of the course. Approval and reimbursement are subject to NTUC terms and conditions.
- WSS-eligible trainees may receive Training Allowance and Training Commitment Award.
For company-sponsored trainees
- Employers may submit claims for SkillsFuture Enterprise Credit (SFEC), subject to eligibility and prevailing government requirements.
- Absentee Payroll (AP) claims are to be submitted by the sponsoring company after course completion and are subject to SkillsFuture Singapore terms and funding conditions.
All post course funding support are subject to approval by the respective agencies and not administered by Adepco Consultants Pte Ltd.
Trainees and companies are responsible for ensuring that all eligibility criteria, supporting documents and claim submission deadlines are met.
Adepco Consultants Pte Ltd will not be responsible for any rejected, reduced or delayed claims by external agencies.
Enrolment & Certificate
- Upon registration, a confirmation of enrolment will be sent.
- LOA can be issued by us upon successful completion of course.
- SOA/ OpenCert will be issued by SSG to the learner. You may request us to provide the SOA upon receipt of full payment of course fee.
Withdrawal, Cancellation, No-show & Refund
- Please refer to https://adepco.trainingsystemsg.com/faq for more details.
